Privacy policy
Our Privacy Policy – Collection and Protection of Personal Data
All services provided in our store are owned and operated by our company, registered at SelenConcept.com.
Our company may collect personal data for various purposes. Below, we have outlined how and in what manner personal data is collected, and how it is protected.
Personal information about members (such as first name, last name, company details, phone, address, or email) is collected by our store as part of the nature of our business, through membership or by filling out various forms and surveys on our website.
Our company may occasionally send campaign information, new product details, or promotional offers to our customers and members. Our members can choose whether or not to receive such information when signing up, and later on, they can modify this selection by logging into their account and updating the preferences or by using the link in the notification they received.
Any personal information sent electronically to our store through the approval process via our website or email will not be disclosed to third parties beyond the purposes and scope set forth in the "User Agreement" we have with our members.
To identify any issues related to the system and to resolve any problems or disputes related to the services provided quickly, our company records and utilizes the IP addresses of our members. IP addresses may also be used for the purpose of generally identifying users and gathering demographic information.
Our company may use the information it has requested, or that has been provided by the user, or information related to transactions made through our store, for direct marketing purposes, either by itself or through its partners. Personal information may also be used to contact users when necessary. Information requested by our company or provided by the user, or information related to transactions made through our store, may be used by our company and its partners for statistical assessments, database creation, and market research, without disclosing the identity of the members, beyond the purposes and scope defined by the "User Agreement."
Our company is committed to keeping confidential information strictly private and secret, considering it an obligation to protect confidentiality, and will take all necessary measures and precautions to prevent any part of the confidential information from entering the public domain, being used without authorization, or being disclosed to a third party.
Credit Card Security
Our company prioritizes the security of credit card holders making purchases through our shopping sites. Credit card information is not stored in our system under any circumstances.
When you enter the transaction process, there are two things to look for to ensure you are on a secure site. One is the key or lock icon in the lower bar of your browser. This indicates that you are on a secure page and all of your information will be encrypted for protection. This information is only used as per the instructions you have given and in relation to the sales process. Credit card information used during shopping is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the card is confirmed to be valid, the shopping process continues. Since no card information is visible or stored by us, third parties cannot access this information under any circumstances.
Online credit card orders' payment, billing, and delivery address details are monitored by our company to prevent credit card fraud. Therefore, first-time customers ordering from our shopping sites will need to confirm the accuracy of their financial and address/phone details before their order can proceed to the supply and delivery stages. If necessary, the customer or the relevant bank may be contacted to verify this information.
The information you provide during membership registration can only be accessed and changed by you. If you protect your membership login information securely, no one else can access or modify your information. For this purpose, membership operations are performed within a 128-bit SSL secure environment. This system is an internationally recognized encryption standard that is virtually impossible to break.
Shopping websites with information lines or customer service that provide clear addresses and phone details are increasingly preferred today. This allows you to obtain detailed information about any issues you may have and get more reliable information about the reliability of the firm providing online shopping services.
Note: We recommend ensuring that the website you're purchasing from displays the company's full address and phone number. Before making a purchase, note down the phone/address details of the store you are buying from. If you're uncertain, call them before making a purchase to confirm.
Mail Order Credit Card Information Security
Credit card information you send to us using the mail-order method will be stored by our company according to the principle of confidentiality. This information will be kept for 60 days to handle any possible disputes that may arise from credit card charges with the bank, and then it will be destroyed. If any amount other than the agreed amount is charged to your card for the product you ordered, you can naturally dispute the transaction with the bank, and there is no risk as you can prevent the payment.
Third-Party Websites and Applications
Our store may provide links to other sites within its website. Our company is not responsible for the privacy practices or content of those sites accessed via these links. Advertisements published on our site are distributed to users through our advertising partners. The principles of this Privacy Policy only apply to our store and do not cover third-party websites.
Exceptional Circumstances
In the following limited cases, our company may disclose user information to third parties outside of the provisions of this "Privacy Policy." These cases are as follows:
- To comply with mandatory legal obligations imposed by laws, decrees, regulations, etc., by the relevant legal authority;
- To fulfill the requirements of the "Membership Agreement" and other agreements made by our store with users;
- If required by the relevant administrative and judicial authority as part of an investigation or inquiry being conducted according to due process;
- If it is necessary to protect the rights or security of the users.
Email Security
When sending an email to our Customer Service regarding any of your orders, never include your credit card number or passwords. Information in emails can be viewed by third parties. Our company cannot guarantee the security of the information transferred via email under any circumstances.
Browser Cookies
Our company may collect information about visitors to our store and their use of the website using a technical communication file (Cookie). These small text files are sent from a website to a user's browser and are stored in the main memory. These technical communication files help facilitate the use of the Internet by storing preferences and status about the site.
A technical communication file helps gather statistical information about how many people visit the site, how often they visit, and how long they stay. It can also be used to dynamically generate advertising and content based on user preferences from personalized pages. A technical communication file is not designed to collect any personal information from you, such as data or email. Most browsers are designed to accept technical communication files by default, but users can change settings to prevent cookies from being sent or to be notified when a cookie is sent.
Changes to Privacy Policy
Our company can modify the provisions of this "Privacy Policy" at any time by publishing it on the site or sending it to users via email. Any changes to the Privacy Policy will become effective on the date of publication.
For any questions or suggestions related to our Privacy Policy, you can email us at info@selenconcept.com. You can also reach us using the following contact information.
Company Name
Address:
Email:
Phone:
Fax: